Refund policy

At Little Thrifters, we want you to be completely satisfied with your purchase of our baby clothing. If for any reason you are not happy with your order, we offer a straightforward refund policy to ensure your peace of mind.

Returns and Exchanges:

1. Eligibility: To be eligible for a refund or exchange, please ensure that the item(s) are in their original condition, unworn, unwashed, and with all tags attached.

2. Timeframe: You may initiate a return or exchange within 30 days of receiving your order.

3. Process: To request a refund or exchange, please reach out to our customer support team at info@littlethrifters.ca with your order details and the reason for your request. We will guide you through the process.

4. Refund: Once we receive and inspect the returned item(s), we will issue a refund to your original payment method within 7-10 business days.

5. Shipping Costs: Please note that the shipping costs for returning the item(s) are the responsibility of the customer unless the return is due to a mistake on our part or a defective product.

6. Non-Refundable Items: For hygiene reasons, certain items such as baby undergarments and accessories cannot be returned or exchanged unless they are defective.

7. Lost or Damaged Packages: Little Thrifters is not responsible for any lost or damaged packages during the return shipping process. We recommend using a trackable shipping service and packaging the items securely.

We strive to make the refund process as smooth as possible for our valued customers. If you have any further questions or concerns, please don't hesitate to reach out to our customer support team at info@littlethrifters.ca. Your satisfaction is our top priority.

Note: This refund policy is applicable only to purchases made directly from the Little Thrifters website. If you have purchased our products through a third-party retailer, please refer to their respective refund policy.